Privacy Policy

Privacy Policy

• Effective Date: 27 July 2025 (IST)

   

• Who we are and contact: Pragmana Foundation • Email: info.pragmanafoundation@gmail.com • Phone: +91 9211946060 • Address: 605, Sector‑14, Gurgaon, 122001, India

   

• What personal data we collect (depending on your use of the Site):

   

  • Identity and contact data: name, email, phone.

     

  • Booking and participation data: selected Service/group, dates/times, attendance, facilitator assignments, preferences you choose to share.

     

  • Payment/donation data: transaction IDs, amounts, timestamps, and status from Razorpay/PhonePe. We do not store card numbers, CVV, UPI PIN, or netbanking passwords on our website; these are processed by the payment gateway.

     

  • Communications and feedback: emails/messages, support requests, reviews/testimonials.

     

  • Device/cookie data: technical logs, pages visited, session timing, and similar analytics necessary to operate and improve the Site.

     

  • Optional sensitive information: any health‑related details you voluntarily share to help us tailor support (handled with heightened care and used only for Service delivery).

     

• WhatsApp and automation data we may process:

   

  • Identifiers: mobile number, WhatsApp opt‑in/opt‑out status, consent timestamp and source.

     

  • Engagement: message templates sent, delivery/read receipts, and basic engagement metadata.

     

  • Content: your messages to us on WhatsApp or automated channels when you choose to communicate there.

     

• Why we use this information:

   

  • Service delivery: register accounts, manage bookings, deliver Services, send confirmations/reminders.

     

  • Payments: process payments/donations via Razorpay/PhonePe and issue receipts.

     

  • Support and improvement: provide customer support, collect feedback, improve content and user experience, maintain Site security.

     

  • Communications: send service alerts and, with consent, marketing/promotional messages via WhatsApp/SMS/email using approved templates and automation tools.

     

  • Compliance: meet legal and accounting requirements.

     

• Your choices for WhatsApp, SMS, and email:

   

  • Service messages: necessary for your bookings and generally cannot be opted out of except by discontinuing the Service.

     

  • Marketing messages: optional; opt out any time by replying “STOP” on WhatsApp or SMS, using the unsubscribe instructions in email, or writing to us.

     

• Payments and processors (Razorpay/PhonePe):

   

  • Role: Razorpay and/or PhonePe may act as controllers/processors of your payment data in accordance with their policies.

     

  • No storage of credentials: card and UPI credentials are not stored by the website; any tokenisation/storage for saved instruments or mandates is handled by the gateway/bank as per their policies.

     

• Sharing and disclosure:

   

  • Vendors: service providers who help operate the Site and communications (for example, payment, WhatsApp Business API providers, automation platforms, scheduling/communications, hosting, analytics) under confidentiality and data‑protection commitments.

     

  • Facilitators: counsellors/peer facilitators strictly to deliver the sessions you have booked.

     

  • Legal: authorities if required by law or to protect rights, safety, or security.

     

  • Consent: otherwise only with your explicit consent.

     

• Security:

   

  • Measures: reasonable technical and organisational measures and secure payment gateways to protect user and donor data.

     

  • Limitations: no method is 100% secure; we continually work to enhance safeguards.

     

• Cookies and tracking:

   

  • Usage: necessary cookies for core features and analytics cookies to understand Site usage.

     

  • Control: manage cookies in your browser; disabling some may affect functionality.

     

• Data retention:

   

  • Duration: retain data only as long as needed for the purposes stated (Service delivery and legal/accounting requirements) and then delete or anonymise it.

     

  • WhatsApp/automation logs: retained for a limited period needed for support and compliance.

     

• Legal basis and Indian compliance (plain language):

   

  • Consent: by using the Site and submitting forms, you consent to the collection and use of your information for the purposes described.

     

  • Indian law: we aim to process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, to the extent applicable.

     

• Automated communications and profiling:

   

  • Automation: used to send timely reminders, alerts, and consented marketing.

     

  • No solely automated decisions: we do not carry out automated decision‑making that produces legal or similarly significant effects without human review.

     

• Children: Our Services are intended for adults. Minors may use Services only with verified parental/guardian consent.

   

• International transfers: While our primary audience is in India, vendor infrastructure (for example, hosting/CDN/WhatsApp processing) may involve processing outside India. We take reasonable steps to ensure comparable protections.

   

• Updates to this policy: We may update this Privacy Policy from time to time. Continued use after changes means you accept the updated policy.

   

• Grievance/Support contact: Email: info.pragmanafoundation@gmail.com •
  Phone: +91 9211946060 • Address: 605, Sector‑14, Gurgaon, 122001, India