Cancellation & Refund Policy

Cancellation & Refund Policy

• Scope: Applies to paid group programmes (for example, support groups and listening circles) and other scheduled, group‑based Services.
  
  
• Your cancellation after registration (counting back from the group start date):
  
  
  • Full refund if you cancel 30+ days before the group start date.
    
    
  • 50% refund if you cancel 16–30 days before the group start date.
    
    
  • No refund if you cancel 0–15 days before the group start date.
    
    
• If Pragmana cancels a group within 15 days of announcement: We will refund the entire signup fee.
  
  
• If Pragmana reschedules a group by more than 2 weeks: We will inform you and offer the option to opt out and receive a full refund.
  
  
• Removal for unsuitability: Pragmana may remove participants found unsuitable for a group; no refund will be provided in such cases.
  
  
• No‑shows and partial attendance: Fees are non‑refundable unless explicitly stated otherwise at the time of booking.
  
  
• Donations: Donations are generally non‑refundable unless a duplicate/erroneous charge occurred and is verified.
  
  
• Refund method and timeline: Approved refunds are initiated to the original payment method. Banks/payment gateways typically take 5–10 business days after initiation to credit the amount.
  
  
• Gateway charges and currency: If Razorpay/PhonePe or the acquiring bank deducts non‑recoverable transaction/FX fees on refunds, we will refund the net amount received by Pragmana.
  
  
• Chargebacks and disputes: If a chargeback is raised, access to the programme may be paused while the payment provider resolves the dispute. We will cooperate with the provider to expedite resolution.
  
  
• How to request a cancellation/refund: Email info.pragmanafoundation@gmail.com with your name, booking details, payment reference, and reason for cancellation/refund. You may also call +91 9211946060 for assistance.