Who we are and contact: Pragmana Foundation • Email: info.pragmanafoundation@gmail.com • Phone: +91 9211946060 • Address: 605, Sector‑14, Gurgaon, 122001, India
What personal data we collect (depending on your use of the Site):
Identity and contact data: name, email, phone.
Booking and participation data: selected Service/group, dates/times, attendance, facilitator assignments, preferences you choose to share.
Payment/donation data: transaction IDs, amounts, timestamps, and status from Razorpay/PhonePe. We do not store card numbers, CVV, UPI PIN, or netbanking passwords on our website; these are processed by the payment gateway.
Communications and feedback: emails/messages, support requests, reviews/testimonials.
Device/cookie data: technical logs, pages visited, session timing, and similar analytics necessary to operate and improve the Site.
Optional sensitive information: any health‑related details you voluntarily share to help us tailor support (handled with heightened care and used only for Service delivery).
WhatsApp and automation data we may process:
Identifiers: mobile number, WhatsApp opt‑in/opt‑out status, consent timestamp and source.
Engagement: message templates sent, delivery/read receipts, and basic engagement metadata.
Content: your messages to us on WhatsApp or automated channels when you choose to communicate there.
Why we use this information:
Service delivery: register accounts, manage bookings, deliver Services, send confirmations/reminders.
Payments: process payments/donations via Razorpay/PhonePe and issue receipts.
Support and improvement: provide customer support, collect feedback, improve content and user experience, maintain Site security.
Communications: send service alerts and, with consent, marketing/promotional messages via WhatsApp/SMS/email using approved templates and automation tools.
Compliance: meet legal and accounting requirements.
Your choices for WhatsApp, SMS, and email:
Service messages: necessary for your bookings and generally cannot be opted out of except by discontinuing the Service.
Marketing messages: optional; opt out any time by replying “STOP” on WhatsApp or SMS, using the unsubscribe instructions in email, or writing to us.
Payments and processors (Razorpay/PhonePe):
Role: Razorpay and/or PhonePe may act as controllers/processors of your payment data in accordance with their policies.
No storage of credentials: card and UPI credentials are not stored by the website; any tokenisation/storage for saved instruments or mandates is handled by the gateway/bank as per their policies.
Sharing and disclosure:
Vendors: service providers who help operate the Site and communications (for example, payment, WhatsApp Business API providers, automation platforms, scheduling/communications, hosting, analytics) under confidentiality and data‑protection commitments.
Facilitators: counsellors/peer facilitators strictly to deliver the sessions you have booked.
Legal: authorities if required by law or to protect rights, safety, or security.
Consent: otherwise only with your explicit consent.
Security:
Measures: reasonable technical and organisational measures and secure payment gateways to protect user and donor data.
Limitations: no method is 100% secure; we continually work to enhance safeguards.
Cookies and tracking:
Usage: necessary cookies for core features and analytics cookies to understand Site usage.
Control: manage cookies in your browser; disabling some may affect functionality.
Data retention:
Duration: retain data only as long as needed for the purposes stated (Service delivery and legal/accounting requirements) and then delete or anonymise it.
WhatsApp/automation logs: retained for a limited period needed for support and compliance.
Legal basis and Indian compliance (plain language):
Consent: by using the Site and submitting forms, you consent to the collection and use of your information for the purposes described.
Indian law: we aim to process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, to the extent applicable.
Automated communications and profiling:
Automation: used to send timely reminders, alerts, and consented marketing.
No solely automated decisions: we do not carry out automated decision‑making that produces legal or similarly significant effects without human review.
Children: Our Services are intended for adults. Minors may use Services only with verified parental/guardian consent.
International transfers: While our primary audience is in India, vendor infrastructure (for example, hosting/CDN/WhatsApp processing) may involve processing outside India. We take reasonable steps to ensure comparable protections.
Updates to this policy: We may update this Privacy Policy from time to time. Continued use after changes means you accept the updated policy.
